Have a question, babe?
We’ve got you covered.
If you don’t see your answer below, reach out to us at support@osestreasures.com — we’ll get back to you within 48 hours.
Jewelry
What are your pieces made of?
Our jewelry is crafted from 18K gold-plated stainless steel, sterling silver, and brass — materials chosen for their durability, shine, and skin-friendly finish. You’ll find each piece’s material listed on its product page.
What is Gold Vermeil?
Our gold vermeil features a thick layer of 18K gold over sterling silver. It gives you the luxurious look and feel of solid gold — at a fraction of the cost. Think of it as semi-fine jewelry that’s timeless and made to last.
What is PVD coating?
PVD (Physical Vapor Deposition) is a modern coating process that bonds a thin layer of gold to stainless steel, making it extra durable, scratch-resistant, and long-lasting.
It’s hypoallergenic, nickel-free, and gives you the glow of gold without the high maintenance or price tag.
How should I care for my jewelry?
To keep your treasures beautiful for years to come:
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Store them in their original pouch or box.
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Avoid direct contact with perfumes, oils, and lotions.
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Wipe gently after each wear with a soft cloth.
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Keep them dry and away from harsh chemicals.
Learn more in our Jewelry Care Guide.
Can I use more than one discount code?
Only one discount code can be used per purchase.
Do you offer a warranty?
Yes! Every piece purchased directly from Ose’s Treasures includes a 6-month limited warranty for our U.S. customers.
It covers craftsmanship or manufacturing issues like faulty clasps, closures, or loose gemstones — not regular wear and tear.
To file a claim, email support@osestreasures.com with “Warranty Request” in the subject line and include your name, order number, photos, and a brief description.
We’ll review your request and offer a replacement or store credit if approved.
Shipping
Where do you ship?
Currently, we ship across the United States. As we grow, we’ll expand to more regions — stay tuned!
Where do you ship from?
All orders are prepared and shipped from Texas, USA.
Do you offer free shipping?
Yes! Enjoy free standard shipping on U.S. orders over $75.
Orders under $75 ship affordably, with rates calculated at checkout.
What carriers do you use?
We ship via USPS for reliable, fast delivery.
Orders
How long will it take to get my order?
Orders are processed within 1–2 business days.
Once shipped, delivery takes 3–5 business days for U.S. orders.
You’ll receive tracking details once your package is on its way.
How will my jewelry arrive?
Your treasures arrive beautifully packaged in our eco-friendly boxes and microfiber pouches — designed for reuse and storage. Perfect for travel or gifting.
Returns
Can I return my purchase?
Please review our Refund & Return Policy for full details.
My jewelry arrived damaged — what should I do?
If your item was damaged in transit, contact the carrier to file a claim, and email us at support@osestreasures.com so we can assist with your case.
Incorrect order or wrong address?
If your order hasn’t been processed yet, email us immediately at support@osestreasures.com with your correct details.
Once your order is shipped, we can’t make changes. Please double-check your address before completing checkout.
I damaged my jewelry — can you replace it?
Unfortunately, we can’t replace items damaged by user error or misuse.
What if I change my mind or order the wrong item?
Because our pieces are made and packaged with care, we can’t accept returns or exchanges for change of mind or incorrect selections.
Please double-check material, size, and details before purchasing.